Shipping policy
Shipping Policy
Last Updated: 1 August 2026
Thank you for shopping with Periwinkle Crafts NZ! Every order is carefully handmade, packed, and prepared with love from our home studio in Hamilton, New Zealand.
Please read our Shipping Policy before placing your order.
1. Order Processing
As many of our products are handmade or personalised, processing times vary depending on the item ordered.
Our typical processing times are:
- Non-personalised items: 2–5 business days
- Personalised items: 3–10 business days
- Large custom orders or bulk orders: Processing times will be advised when your order is confirmed.
Please note that processing time is separate from shipping time.
During busy periods, public holidays, promotional events, or market weekends, processing may take a little longer.
2. Shipping Within New Zealand
We currently ship throughout New Zealand using trusted courier services, including NZ Post.
Estimated delivery times after dispatch are:
- North Island: 1–3 business days
- South Island: 2–5 business days
- Rural addresses: Please allow an additional 1–3 business days.
Delivery timeframes are estimates only and cannot be guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Parcel size and weight
- Delivery location
- Shipping method selected
From time to time, we may offer free shipping promotions. Any eligibility requirements will be clearly displayed on our website.
4. Order Tracking
Where available, a tracking number will be emailed to you once your order has been dispatched.
You can use your tracking number to monitor your parcel directly through the courier's tracking service.
5. Delivery Delays
While we aim to dispatch every order promptly, Periwinkle Crafts NZ is not responsible for delivery delays caused by:
- Courier service disruptions
- Severe weather
- Public holidays
- High shipping volumes
- Industrial action
- Events outside our reasonable control
We appreciate your patience should these circumstances occur.
6. Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
If an incorrect address is supplied:
- We are unable to guarantee recovery of the parcel.
- Any additional shipping charges for re-delivery will be the customer's responsibility.
If you notice an error after placing your order, please contact us immediately. We'll do our best to update the address before your order is dispatched.
7. Lost or Damaged Parcels
If your parcel:
- Arrives damaged,
- Appears to be lost in transit, or
- Is significantly delayed,
please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of any damage (if applicable)
- A description of the issue
We will work with the courier to investigate and help resolve the matter as quickly as possible.
8. Risk and Ownership
Ownership of your order transfers to you once payment has been received in full.
Risk in the goods passes to you once the parcel has been delivered to the shipping address provided with your order.
Periwinkle Crafts NZ is not responsible for parcels that are lost, stolen, or damaged after confirmed delivery.
9. Multiple Orders
If you place multiple orders close together, we may combine them into one shipment where practical.
If combining orders results in excess shipping charges being paid, we may issue a partial shipping refund at our discretion.
10. International Shipping
At this time, Periwinkle Crafts NZ ships within New Zealand only.
If we begin offering international shipping in the future, this policy will be updated accordingly.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Periwinkle Crafts NZ
📧 periwinkle.craftsnz@gmail.com
📍 Hamilton, New Zealand