Shipping policy

Periwinkle Crafts NZ: Shipping Policy

Thank you for supporting our small family business! We take great care in packaging your handmade and 3D-printed treasures to ensure they arrive safely.

1. Processing & Production Times

Because many of our items are "made to order" on our 3D printers:

  • Ready-to-Ship Items: Usually dispatched within 1–3 business days.

  • Custom/Personalized Items: (e.g., Name Fidgets) Please allow 3–7 business days for production before your item is shipped.

  • We do not ship on weekends or New Zealand public holidays.

2. Shipping Rates & Destinations

We ship across New Zealand using tracked courier services.

  • Standard North Island: $9.00 (Flat Rate)

  • Standard South Island: $13.50 (Flat Rate)

  • Rural Delivery (RD): A surcharge of $5.50 applies to all rural addresses. Please ensure you select the Rural option at checkout to avoid delays.

3. Delivery Timeframes

Once your order has been handed over to the courier, estimated delivery times are:

  • North Island: 1–3 business days.

  • South Island: 2–5 business days.

  • Rural Addresses: Please allow an additional 2 business days.

  • Please note: These are estimates provided by the courier and are not guaranteed.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking link. Please allow up to 24 hours for the tracking information to update.

5. Damaged or Lost Items

  • Damage in Transit: If your item arrives damaged, please take a photo of the packaging and the item immediately and email us at periwinkle.craftsnz@gmail.com within 48 hours.

  • Lost Packages: If your tracking hasn't moved for several days, please contact the courier provider first. If they cannot locate it, reach out to us and we will assist in opening an inquiry.

  • Risk of Loss: Once an item is marked as "Delivered" by the courier, it is the customer’s responsibility. We are not responsible for items stolen from doorsteps or "safe drops."

6. Incorrect Addresses

Please double-check your shipping address. If an item is returned to us due to an incorrect or incomplete address provided by the customer, a re-shipping fee will apply.